PPT Slide
- Sometimes several versions of the menus are needed based on type of user
- E.g. mail-order clerks do not need to know many of the options available since they only process new orders
- Menus should also include options not in the event list
- E.g. options related to controls
- Backup and recovery of databases
- User account maintenance
- User preferences are usually provided to allow the user to tailor the interface
- Menus should always include help facilities
- See next slide for the menu hierarchy for customer support system