PPT Slide
Key references/literature:
D.J. Mayhew (1992) Principles and guidelines in software user interface design. Prentice Hall.
chapter 7: dialog styles-command language
chapter 6: dialog styles-question and answer
chapter 17: user documentation.
ISO/FDIS 9241 (1997) Ergonomic requirements for office work with visual display terminals (VDTs).
Part 15: command dialogues.
C.M. Brown (1989) Human-computer interface design guidelines. Ablex Publ.
Chapter 3: effective wording.